Customer Support Services

Service Details

Our skilled administrative support team handles day-to-day tasks like data entry, scheduling, and email management, allowing you to focus on core business activities.

Multi-Channel Support

Technical & Product Support

Order & E-commerce Support

Proactive Engagement

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See how our expert Customer Support team can elevate your brand.

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Pricing

Backdesk offers a flexible skill-based pricing model. Monthly rates are based on the degree of complexity, autonomy, problem-solving, and industry familiarity expected from the role — not on job titles.

Entry-Level

£500 – £650

/monthly

Routine tasks with close supervision

Mid-Level

£700 – £850

/monthly

Independent task execution with working knowledge

High-Skilled

£900 – £1,000

/monthly

Specialized or cross-functional support

Specialist

£1,000 – £1,200

/monthly

Advanced or technical domain expertise

FAQs

Common Questions About Our Consulting Services

What does Backdesk do?

Backdesk helps global companies build and manage full-time remote teams based in Bangladesh. We offer branded operations (under your company name) or standalone BPO services depending on your needs.

Who can benefit from our services?

We work with BPOs, startups, e-commerce brands, agencies, and growing businesses looking to scale their teams without building a local entity.

Can my team work under my brand name?

Yes. With our Branded Operations Partner model, your team will use your brand publicly—on job ads, email addresses, signage, and internal communication—with your written approval.

Who manages the team?

We handle the recruitment, HR, infrastructure, payroll, and daily operations. You handle training, onboarding, and performance supervision.

Do I need to register a company in Bangladesh?

No. Backdesk acts as your local contractor. You don’t need to create a legal entity—we manage everything on your behalf.

How long does it take to launch a branded team?

Typically, 1–3 weeks, depending on your requirements and the number of roles.

What kind of roles can I hire through Backdesk?

We offer skilled full-time staff for roles like virtual assistants, customer service reps, HR coordinators, bookkeepers, web developers, and any custom role according to your requirement.

Will the staff work dedicated for me?

Yes. All team members you hire are full-time and dedicated to your company.

How do I manage my hired staff?

You can communicate with them directly using your preferred tools (Slack, Zoom, email, etc.). We also offer local HR and admin support to keep things smooth.

How is pricing determined?

We use a transparent, skill-based pricing model. Costs are based on the complexity and responsibility of the role—not the job title.

Are there any hidden fees?

No. All our monthly prices include salary, HR, infrastructure, IT setup, and compliance. No extra charges unless specified (e.g., night shift or custom software).

Do I need to pay extra for a Team Leader?

No. You can assign a team lead from within your team based on their skill tier—there’s no extra charge.

How do you ensure data security?

All staff work from secure, monitored offices with reliable internet, VPN setup, and device usage policies. Custom security protocols can be added if needed.

Do you sign NDAs and service agreements?

Yes. We sign NDAs and Master Service Agreements (MSAs) with all clients before onboarding.

Can I start small and grow later?

Absolutely. Many of our clients start with 1–3 hires and scale up once they’re confident in our process.

Can I switch from BPO service to branded operations later?

Service Details