Service Details

Customer Support Services

Our skilled administrative support team handles day-to-day tasks like data entry, scheduling, and email management, allowing you to focus on core business activities.

Multi-Channel Support

Technical & Product Support

Order & E-commerce Support

Proactive Engagement

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Pricing

Backdesk offers a flexible skill-based pricing model. Monthly rates are based on the degree of complexity, autonomy, problem-solving, and industry familiarity expected from the role — not on job titles.

Entry-Level

£500 – £650

/monthly

Routine tasks with close supervision

  • Data Entry Assistant
  • Junior Virtual Assistant
  • Email/Chat Support Agent
  • Order Processing Clerk (great for e-commerce)
  • CRM Data Updater (for agencies/startups)
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Mid-Level

£700 – £850

/monthly

Independent task execution with working knowledge

  • Payroll Assistant
  • HR Coordinator
  • Lead Generation Analyst
  • Executive Assistant (appeals to founders & CEOs)
  • Social Media Assistant
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High-Skilled

£900 – £1,000

/monthly

Specialized or cross-functional support

  • Senior Bookkeeper
  • IT Support Officer
  • Project Coordinator (for agencies & remote startups)
  • Customer Success Associate
  • Account Manager (for BPOs or e-com)
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Specialist

£1,000 – £1,200

/monthly

Advanced or technical domain expertise

  • Web Developer
  • Financial Analyst
  • Digital Marketing Specialist
  • SEO Specialist
  • Automation Specialist
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FAQs

Common Questions About Our Consulting Services

Backdesk helps global companies build and manage full-time remote teams based in Bangladesh. We offer branded operations (under your company name) or standalone BPO services depending on your needs.

We work with BPOs, startups, e-commerce brands, agencies, and growing businesses looking to scale their teams without building a local entity.

Yes. With our Branded Operations Partner model, your team will use your brand publicly—on job ads, email addresses, signage, and internal communication—with your written approval.

We handle the recruitment, HR, infrastructure, payroll, and daily operations. You handle training, onboarding, and performance supervision.

No. Backdesk acts as your local contractor. You don’t need to create a legal entity—we manage everything on your behalf.

Typically, 1–3 weeks, depending on your requirements and the number of roles.

We offer skilled full-time staff for roles like virtual assistants, customer service reps, HR coordinators, bookkeepers, web developers, and any custom role according to your requirement.

Yes. All team members you hire are full-time and dedicated to your company.

You can communicate with them directly using your preferred tools (Slack, Zoom, email, etc.). We also offer local HR and admin support to keep things smooth.

We use a transparent, skill-based pricing model. Costs are based on the complexity and responsibility of the role—not the job title.

No. All our monthly prices include salary, HR, infrastructure, IT setup, and compliance. No extra charges unless specified (e.g., night shift or custom software).

No. You can assign a team lead from within your team based on their skill tier—there’s no extra charge.

All staff work from secure, monitored offices with reliable internet, VPN setup, and device usage policies. Custom security protocols can be added if needed.

Yes. We sign NDAs and Master Service Agreements (MSAs) with all clients before onboarding.

Absolutely. Many of our clients start with 1–3 hires and scale up once they’re confident in our process.

Yes. If you begin with standalone staff, we can easily transition you into a branded model when you're ready.

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