Handle the volume without hiring for the peak
Order processing, inventory, listings and customer support handled by a dedicated team across every channel you sell on.
Orders, returns, stock counts, listings and customer messages multiply with every channel and every promotion. Peaks arrive faster than hiring does.
Hiring for the peak is expensive; not hiring for it costs you oversells, late shipments and refunds.
How we help E-Commerce & Retail teams
Two services, applied to the work that slows your team down.
Hiring spikes before peak season, so paying per campaign usually fits best.
Job adverts written and posted
Adverts written to your tone and posted across your chosen boards, refreshed and expired on schedule.
Application screening
Every application reviewed against your criteria and returned as a ranked shortlist with reasons. A specialist reviews every borderline case.
Candidate sourcing
Long lists built against your brief, with contact details verified before they reach you.
Interview coordination
Scheduling across time zones, confirmations, reminders and rescheduling handled end to end.
Reference and background checks
Requested, chased and logged, with every response filed against the candidate record.
Candidate compliance
Work authorisation and document verification under your local rules, with a complete audit trail.
Offer and onboarding paperwork
Offer documents prepared, signatures chased and onboarding packs completed before day one.
Applicant tracking upkeep
Your hiring system kept clean: records updated, duplicates merged, pipelines accurate.
Order processing and routing
Orders checked, routed to the right fulfilment path and exceptions handled before they age.
Inventory reconciliation
Warehouse counts matched against storefront and ERP totals, discrepancies corrected daily.
Listing and catalogue management
Products, variants, copy and imagery created and kept current across every channel.
Returns and refunds
Return requests processed, refunds raised and stock reconciled on receipt.
Customer support
Chat, email and marketplace messages answered in your tone, within your service window.
Supplier and purchase order admin
POs raised, confirmations chased and inbound shipments tracked to receipt.
We work in the tools you already use.
No migration, no new platform, no retraining. We work inside your existing systems under your own access controls.
What this looks like in practice
Illustrative exampleA 4-person e-commerce operations team
The challenge
A multi-channel brand oversells during promotions because stock is reconciled weekly, not daily.
What we do
- Two staff on daily inventory reconciliation across channels
- Two covering customer messages and returns in the brand's hours
- Listing updates handled ahead of each promotion
What this work is costing you
Adjust the numbers to match your operation.
An estimate. Change it to match your process.
Which service fits your team?
Choose the model that matches how your operation runs.
Recruitment Back Office
Screening, compliance, onboarding and placement admin, delivered inside your own ATS.
Offshore Team Solutions
Your own dedicated team, live in 7 days. Open 24/7 for any time zone.
Take the admin off your team
Tell us what's slowing your team down and we'll show you how we'd take it on.