Stop paying engineers to triage tickets
QA, technical support, monitoring and documentation handled by a dedicated team working in your stack.
Support queues, regression cycles and monitoring alerts do not stop because a release is due. They land on the same engineers who are meant to be shipping.
The result is slower delivery, context switching all day, and senior people doing work that does not need their seniority.
How we help IT Services & Software teams
Two services, applied to the work that slows your team down.
Hiring comes in bursts when projects land, so paying per campaign usually fits better than a retainer.
Job adverts written and posted
Adverts written to your tone and posted across your chosen boards, refreshed and expired on schedule.
Application screening
Every application reviewed against your criteria and returned as a ranked shortlist with reasons. A specialist reviews every borderline case.
Candidate sourcing
Long lists built against your brief, with contact details verified before they reach you.
Interview coordination
Scheduling across time zones, confirmations, reminders and rescheduling handled end to end.
Reference and background checks
Requested, chased and logged, with every response filed against the candidate record.
Candidate compliance
Work authorisation and document verification under your local rules, with a complete audit trail.
Offer and onboarding paperwork
Offer documents prepared, signatures chased and onboarding packs completed before day one.
Applicant tracking upkeep
Your hiring system kept clean: records updated, duplicates merged, pipelines accurate.
QA testing and bug triage
Test cases executed, defects reproduced and logged with the detail your engineers need.
Tier 1 technical support
First-line support across chat, email and ticketing, with clean escalation to your team.
Infrastructure monitoring
Alert monitoring and first response across your dashboards, around the clock.
Ticket triage and routing
Incoming tickets categorised, prioritised and routed so nothing sits unclaimed.
Documentation and knowledge base
Release notes, runbooks and help articles written and kept current.
Data migration and cleanup
Structured migration work, validation and reconciliation between systems.
We work in the tools you already use.
No migration, no new platform, no retraining. We work inside your existing systems under your own access controls.
What this looks like in practice
Illustrative exampleA 4-person support and QA pod
The challenge
A software firm whose engineers lose most of a day each week to first-line tickets and regression runs.
What we do
- Two support agents covering the queue on the client's hours
- Two QA testers running regression cycles before each release
- Escalation path agreed so engineers only see what needs them
What this work is costing you
Adjust the numbers to match your operation.
An estimate. Change it to match your process.
Which service fits your team?
Choose the model that matches how your operation runs.
Recruitment Back Office
Screening, compliance, onboarding and placement admin, delivered inside your own ATS.
Offshore Team Solutions
Your own dedicated team, live in 7 days. Open 24/7 for any time zone.
Take the admin off your team
Tell us what's slowing your team down and we'll show you how we'd take it on.