Clear the queue as fast as you grow
Document verification, reconciliation, onboarding and dispute handling by a dedicated team working under your own controls.
Every new customer adds documents to verify, transactions to reconcile and cases to work. Queues that were manageable at one volume become onboarding delays at ten times that.
The work is procedural and reviewable, which makes it a good fit for a dedicated team with clear rules and audit trails.
How we help FinTech & Financial Services teams
Two services, applied to the work that slows your team down.
Hiring comes in growth bursts, so paying per campaign usually fits best.
Job adverts written and posted
Adverts written to your tone and posted across your chosen boards, refreshed and expired on schedule.
Application screening
Every application reviewed against your criteria and returned as a ranked shortlist with reasons. A specialist reviews every borderline case.
Candidate sourcing
Long lists built against your brief, with contact details verified before they reach you.
Interview coordination
Scheduling across time zones, confirmations, reminders and rescheduling handled end to end.
Reference and background checks
Requested, chased and logged, with every response filed against the candidate record.
Candidate compliance
Work authorisation and document verification under your local rules, with a complete audit trail.
Offer and onboarding paperwork
Offer documents prepared, signatures chased and onboarding packs completed before day one.
Applicant tracking upkeep
Your hiring system kept clean: records updated, duplicates merged, pipelines accurate.
Document verification
Identity and business documents reviewed against your rules, with every decision logged.
Onboarding administration
Applications processed, information chased and records completed for your review.
Transaction reconciliation
Records reconciled across gateways, ledgers and banking partners, with breaks investigated.
Disputes and chargebacks
Cases prepared, evidence gathered and responses filed within scheme deadlines.
Customer support
Account queries answered across chat and email, with escalation paths you define.
Compliance record keeping
Checks, decisions and evidence filed to your retention policy with a complete audit trail.
We work in the tools you already use.
No migration, no new platform, no retraining. We work inside your existing systems under your own access controls.
What this looks like in practice
Illustrative exampleA 5-person operations team
The challenge
A payments business where verification backlogs during growth periods delay account activation.
What we do
- Three staff clearing the verification queue on a daily cut-off
- Two on reconciliation and dispute cases
- Work carried out in the client's own systems under their access controls
What this work is costing you
Adjust the numbers to match your operation.
An estimate. Change it to match your process.
Which service fits your team?
Choose the model that matches how your operation runs.
Recruitment Back Office
Screening, compliance, onboarding and placement admin, delivered inside your own ATS.
Offshore Team Solutions
Your own dedicated team, live in 7 days. Open 24/7 for any time zone.
Take the admin off your team
Tell us what's slowing your team down and we'll show you how we'd take it on.